Orders & Shipping
What should I do if my order details are incomplete or unclear?
We recommend reaching out to our customer service team with as much detail as possible regarding your order. Please provide the following relevant information: your order number, item names, and the email used when placing the order. This helps us as
How can I update my shipping address?
We know life happens — sometimes addresses change after you’ve placed your order!. Since each Magic Story book is personalized and made-to-order, updates are only possible before your book ships. Printing period (3–5 business days): you can request a
What shipping methods are available?
We offer two shipping options within the continental United States:. Standard ShippingCost: $3.99 for the first bookArrives 7 to 11 business days from order (including 3–5 business days of printing). Expedited ShippingCost: $7.99 for the first bookAr
How long will it take to receive my Magic Story book?
Each Magic Story book is custom-created and printed on demand with your child's personalized details, so it isn't sitting in a warehouse waiting for a label. Printing takes 3 to 5 business days before we ship your book. From the day you order:. • Sta
When does my book ship?
Your magical adventure begins the moment you place your order. Our on-demand printing starts right away, and books typically ship within 3 to 5 business days of ordering.
How can I track my order?
We'll send you a tracking number via email once your book ships. Sometimes tracking systems need a little magic (about 24 hours) to show the latest updates, so don't worry if you don't see movement right away.
What should I do if my order shows delivered but I haven't received it?
If your order status indicates it has been delivered but you have not received it, we recommend taking the following steps:. If the package still does not turn up, please let us know, and we will work to resolve the issue and ensure you receive your
What if my book arrives damaged?
While we take great care in crafting each book, sometimes shipping gnomes can be a bit rough. If your book arrives damaged or has printing issues:
Can I return or exchange my book?
Because every Magic Story book is personalized for your child, we don't accept returns—but every book is covered by our 30-Day Quality Guarantee. • Damage or a printing error: we'll replace your book free of charge, and you don't need to send anythin
Can I make changes to or edit my order after placing it?
Because every Magic Story book is personalized and made-to-order, production begins shortly after your order is placed. This means we’re usually unable to make major changes once your order is submitted. That said, here’s what you need to know:. Ship